This is how travelers are gaining ground with breakthrough biometric technology

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Advances in biometric identification technology are key to delivering seamless experiences in which tourists can simply navigate through a succession of touchpoints without having to physically contact human operators. The pandemic underscores why “contactless technologies” are vital to the future of travel and strengthens the case for updating outdated hardware and deploying state-of-the-art software to improve passenger flow by air, ground and maritime. Since 2001, when federal law in the United States required the use of biometrics for entry and departure, the airline industry has since entered into a working partnership with biometrics-based digital IDs. The spread of the COVID-19 pandemic has only accelerated the process, however, and new applications are continually being developed.

Initially deployed by government entities in the aftermath of 9/11, the urge for frictionless experiences in the era of the epidemic has increased biometric deployment and increased public acceptance of the technology. According to SITA, more than three-quarters of airports are now investing in biometric solutions, and airline investments in biometric boarding are expected to increase by 60% by 2024. As the travel experience is increasingly Closely linked to the digital world, paper identification could soon become obsolete, just like paper plane tickets.

The evolution of the travel revolution

The use of pioneering technologies such as AI, ML, biometrics and facial recognition, etc., can help bring Indian airports up to global standards of safety, efficiency and optimization. Considering that airports are once again busy after a two-year lull, the Indian parliamentary committee has proposed using biometrics-based solutions to reduce waiting times at airports. In 2016, the Ministry of Civil Aviation conducted a trial project at Hyderabad Airport using biometric identification to provide access to the terminal, so there are precedents. Under the DigiYatra scheme, the Airports Authority of India has announced that four airports (Varanasi, Pune, Vijayawada and Kolkata) will install facial recognition boarding systems by March 2023.

In summary, India is ready, the time is right and there is a huge opportunity to revolutionize India’s tourism business! Additionally, programs like the UIDAI – a repository of iris and fingerprint scans kept in the national digital registry – would dramatically reduce the time needed to execute such efforts.

The biometric asset for travel challenges

Going through security and reaching the boarding gate already presents several hurdles for travelers. Fear of misplaced identity papers, having to produce identity documents at each stage, undergo personal screening, baggage checks, long queues and many other factors cause great anxiety among travelers who try to complete airport security. If biometric technology is used to optimize the airport experience alongside immaculately accurate biometric security, all of these problems could be avoided.

The adoption of biometric technology can greatly simplify travel through airports, to the point that passengers can board a flight with their luggage without possessing a passport or ticket. Biometric technology, such as biofacial recognition technology, iris pattern scanning, and fingerprint scanning, can help improve airport security inspections. With customer experience and travel convenience being top priorities in the travel industry, it may not be long before similar technologies are in use. In addition, airlines and airports can save not only time but also physical resources, as it is more than just a fast line. Many airports and airlines use this technology to provide biometric boarding, baggage drop, etc., providing an integrated service across multiple touchpoints.

The panoramic view from the porthole

Biometric technology is here to stay as it has the ability to simplify life wherever it is used. The same can be said for improving the travel experience; it remains to be seen how quickly airlines and airports will use this information to their advantage and improve the consumer experience. As business and leisure travel evolve significantly, biometrics and AI could greatly help the global travel industry.

Today, it is essential that salon services are simplified and user-friendly while maintaining the highest quality standards. Airport lounge biometric authentication systems can help airports and airlines provide a pleasant travel experience for their most valuable customers. Such a method can allow a VIP customer to access and leave an airport lounge without providing numerous identification documents, boarding permits or loyalty cards.



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Disclaimer

The opinions expressed above are those of the author.



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